Refund & Returns Policy
Every ZENZURI order is backed by our 30-day money-back guarantee. If something isn't right, we'll make it right.
1. 30-Day Money-Back Guarantee
Every product we sell is covered for 30 days from the date your order is delivered. If you're not happy with your order for any reason, contact us within those 30 days and we'll give you a full refund or a replacement, whichever you prefer.
2. How to Request a Refund or Replacement
Email or call our support team with your order number and a short note about what went wrong. We may ask for a photo of the product to help us process your request.
3. Wrong or Damaged Items
If you receive the wrong item or something arrives damaged, contact us within 30 days of delivery with your order number and a photo. We'll send the correct item or a replacement, or refund you.
4. Lost or Stolen Packages
Optional shipping protection is available at checkout. With shipping protection, we'll replace or refund any package that's lost, stolen, or damaged in transit. Just contact customer service at support@zenzuri.com or (949) 787-4417 with your order number.
Without shipping protection, we're limited in what we can do once the carrier marks a package as delivered, but reach out and we'll do our best to help.
5. Refund Timing
Approved refunds go back to your original payment method within 5–10 business days.
6. Contact
- Email: support@zenzuri.com
- Phone: (949) 787-4417 (Mon–Fri, 9am–5pm PT)