🔄 Returns & Refund Policy
At Zenzuri, we want you to love your purchase. If you’re not completely satisfied, we're here to help.
1. Return Eligibility
To be eligible for a return, please ensure the following:
- Your item must be unused, in its original condition and packaging.
- The return request is made within 7 days of delivery.
- You have the original receipt or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Items on sale or marked as final sale
- Gift cards
3. How to Initiate a Return
To start the return process:
- Email us at support@zenzuri.com with your order number and reason for return.
- Wait for our confirmation and return instructions.
- Ship the product back to the address we provide (return shipping cost is your responsibility unless the item is faulty).
4. Refunds
Once your return is received and inspected, we will notify you via email. If approved:
- Your refund will be processed back to your original payment method within 5–10 business days.
- Shipping charges are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us within 3 days of receiving your item.
6. Need Help?
If you have any questions about returns or refunds, please contact us at support@zenzuri.com.