🔄 Refund & Returns Policy
At Zenzuri, we’ve designed our support process to be simple, fast, and hassle-free. Most delivery-related issues are handled through our protection partner for the quickest resolution.
1. All Sales Final
Due to the nature of our products, all sales are final. We do not accept returns or exchanges once an order has been processed and shipped.
2. Delivery Issues (Handled by Route)
We offer optional delivery protection through :contentReference[oaicite:0]{index=0} at checkout for a stress-free experience.
If Route Protection is selected, all issues related to lost, stolen, or damaged packages are handled directly through Route.
- 📦 File claims in minutes
- ⚡ No need to contact carriers
- 🔁 Fast refunds or replacements through Route
Simply submit a claim with Route and their team will handle the resolution quickly and efficiently.
If Route Protection is Not Selected
If you choose not to add Route Protection at checkout, you accept full responsibility for your shipment once it has been handed off to the carrier.
Zenzuri is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.
While we may provide limited assistance at our discretion, we are unable to guarantee replacements, refunds, or claim resolutions without Route Protection.
3. Incorrect Orders
If you receive the wrong item, please contact us within 48 hours of delivery.
Include your order number and a photo of the unopened item received. Once verified, we will provide a replacement or store credit.
4. Refunds (If Applicable)
Refunds are only issued in cases where a resolution cannot be fulfilled through replacement or store credit.
Approved refunds will be processed to the original payment method within 5–10 business days.
5. Contact
For order-related questions that are not delivery issues, contact us:
- Email: Flow@zenzuri.com
- Phone: (949) 787-1413